Complaints and Returns

Complaint procedure

Upon finding a defect, The User who wants to use his rights ought to:

notify the Seller or the Guarantor (Strima Sp. z oo) of the found defect and inform the Seller or the Guarantor of the sending methood (in person by the User, or by courier) to the following address: Strima Sp. with o.o, Swadzim, ul. Poznańska 54, 62-080 Tarnowo Podgórne, Poland. This information should be given to the Seller or the Guarantor over the phone at no: +48 61 8950 950 or by e-mail address: shop@strima.com.
For customers in the Czech Republic and Slovakia, the Guarantor is Strima Czech sro and products have to be delivered to the address Strima Czech sro Železná 5, 619 00 Brno-Horní Heršpice, Czech Republic, and all of the required nformation should be given by telephone under no hotline: +420 544 226 298, or e-mail address czech@strima.com.

• prior to shipment adequately protect the product during transport. Guarantor shall not be liable for any damage to the product or other damages incurred by the Buyer at the time, before the actual delivery of the product and the release of it to the Guarantor, in particular, shall not be liable for any loss or damage during transportation, if such defects are not resulting from causes inherent in the goods sold. Damage caused by insufficient protection are not included the product's warranty.

The product delivered to the Guarantor by non-consumer under the warranty, absolutely must be accompanied by:
• proof of purchase and warranty document (if delivered with the product)
• accurate description of the problem
• contact information (apart from the return address, it is necessary to give the name of the contact person and phone number)

Seller or Guarantor will not take into account complaints and will not perform any repairs that will not contain any attachments indicated above, with the exception of claims filed by consumers.

If the data or information given in the complaint should to be supplemented before examining the file, Seller or Guarantor asks the person lodging the complaint for supplementing it in the indicated range.

Seller or Guarantor accepts reclamations within 14 days from the date of its receipt.

In the event of warranty service Guarantor will remove the fault as soon as possible, no later than 21 days from the date of acceptance the product for repair. This period may be extended due to awaiting for the parts, about what the Purchaser will be informed.