Right to Withdraw from Contract
Published On:
Returns and complaints on Strima.com
Seller responsibilities
The Seller is obliged to provide the Customer with items that are free of defects. The Seller is liable to the Buyer if an item sold has a physical or legal defect (statutory warranty). This liability is provided for by the Civil Code (i.e. Journal of Laws of 2014, item 121 as amended), subject to the following provisions. With respect to Business Customers and Customers directly who concludes a contract with a Seller relating to their business activity, when it is evident from the content of this contract that it does not have a professional character, evidenced in particular by the subject of their business activity, made available based on the provisions on the Central Register and Information on Business, the Seller modifies its liability under the statutory warranty for physical defects of items, specified in the provisions of the Civil Code, in such a way that: The Seller excludes the rights under the statutory warranty to replace the goods with new ones, which are free from defects, to which the Buyer agrees.
The right of withdrawal
The Consumer Customer, or the Customer entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act, has the right to withdraw from the Agreement without giving any reasons within 14 days from the date of its collection or being collected by person specified by the User other than a carrier. When the agreement includes many things that are delivered separately, in lots or parts, the deadline to withdraw from the agreement will expire after 14 days from the date on which you acquire possession of the last of the thing from order or a third party other than the carrier and indicated by you acquired the last part of the things (in the case of goods supplied separately), or after 14 days from the date on which you acquired the last lot or piece or a third party other than the carrier and indicated by you came into possession of the last lot or piece (in the case of goods supplied in batches or in part).
To exercise the right of withdrawal, you must inform us (please write your name, full postal address and, if available, your telephone number, fax number and e-mail) its decision to withdraw from this Agreement by an unequivocal statement (for example, the letter sent by mail, fax or e-mail).
You can use the model withdrawal form, but it is not mandatory. To keep the term of withdrawal, it is enough to send information on exercising the right of withdrawal from the agreement before the deadline to withdraw from it.
Effects of withdrawal
In the event of contract cancellation, the Consumer Customer or a Customer who is entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act, receives a refund of all payments from the Seller, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until it has received the goods back, or the consumer will supplie evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal from the agreement concluded remotely does not apply in the below circumstances.
Regulations of Art. 27 from the Act of 30 May 2014 about consumer rights do not apply to statements between companies.
Orders of customers from outside the European Union, should be well thought out, because due to the formalities and customs duties, returning the item may not be possible and economically unjustified.
The contract cancellation form which the Consumer Customer or a Customer who is entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act can use, is also included in Annex 2 to the Act on Consumer Rights of 30 May 2014 (Journal of Laws 2014, item 827).